Privacy Policy
Last Updated:7/30/2024
Company Information
Full Legal Name: TimberTide Wash & Stain, LLC
Business Address: Cincinnati, OH
Contact Information: timbertidepros@gmail.com
IntroductionTimberTide Wash & Stain, LLC ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you visit our website and use our services.
Types of Information Collected
Personal Information:
Includes, but is not limited to, your name, email address, and phone number, collected when you fill out forms on our website.
Usage Data: Includes information collected automatically through the use of Microsoft Clarity and Google Analytics, such as IP address, browser type, pages visited, and time spent on the site. This helps us understand how you use our website and improve our services.
Methods of Collection
We collect information through:
Contact Forms: Information you provide when contacting us.
Cookies: Small data files stored on your device to enhance your user experience.
Analytics Tools: Tools like Microsoft Clarity and Google Analytics to track and analyze website usage.
Purpose of Collection
The information we collect is used to:
-Respond to your inquiries and provide customer support.
-Send newsletters, announcements, or updates (with your consent).
-Improve our website and services.
Use of Information
We use your information for:
Service Delivery: To fulfill your requests and provide our services.
Marketing: To send you promotional materials, which you can opt-out of at any time.
Customer Support: To respond to your inquiries and support needs.
Sharing of Information
TimberTide Wash & Stain, LLC does not sell, trade, or otherwise transfer your personal information to third parties, except:
Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Legal Requirements: When required by law, such as to comply with a subpoena or similar legal process.
SMS Privacy Policy:
We may disclose Personal Data and other information to third parties that help provide our messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist in the delivery of text messages. This information is used solely to support you in connection with SMS communication. Text messaging originator opt-in data and consent will not be shared with any third parties for purposes unrelated to the messaging service.
For more detailed information, please review our SMS Privacy Policy.
Data Security
We implement a variety of security measures to ensure the safety of your personal information:
Encryption: Data is encrypted both in transit and at rest.
Secure Servers: Our website is hosted on secure servers provided by AWS via Webflow.
User Rights
You have the right to:
-Access the personal information we hold about you.
-Request corrections to any inaccurate or incomplete personal information.
-Request deletion of your personal information.
To exercise these rights, please contact us at timbertidepros@gmail.com.
Cookies and Tracking Technologies
Our website uses cookies to:
-Enhance user experience.
-Analyze site usage and performance.
You can control the use of cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at timbertidepros@gmail.com.
